Things you always wanted to know, but was afraid to ask

Can I ride the bike when it rains?

Yes. Our ebikes and kits are weatherproof. Be aware though, they are NOT waterproof. Riding through deep water that submerges the motor will cause the system to fail.

How far can I go on 1 charge?

Depends on what eBike or battery you purchase. Most of our Ebikes travel up to 40 km without any pedal assist. If you help the bike with pedalling you can expect up to 120 km. Of course, if you go faster, or the terrain is hilly, your range will lessen.

How long does it take to re-charge the batteries?

Normally between 4-6 hours

When should I re-charge batteries?

The battery can be charged after every ride, or when it is flat. Lithium batteries don't discharge much at all over time. And small charges are fine too. No need to fully discharge before each charge. Lithium batteries actually prefer shallow discharge, so top up charging after each use is a good habit to get into.

Is there any way to secure or lock the battery when I leave my electric bike parked or do I have to take it with me?

On our eBikes the battery is key-locked onto the bike frame and is totally secure. Naturally you still have the choice to unlock it and take the Battery Pack with you.

Does the motor slow me down when not in use?

Not on our bikes. When motor is not in use, it is just a regular, good quality mountain bike.

Are spare parts available?

Yes, yes and yes!


ImportexNZ Ltd
(Traded as "Velco")
Glen Eden
Auckland, New Zealand

Business Hours

Monday - Friday
9 AM - 5 PM
10 AM - 2 PM
Upon appointment
Public Holidays
Upon appointment

Contact Us

022 023 5877
021 029 15701
021 515 728
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